Real People. Real Support. The difference is Clear
Your time is valuable. The dotCMS support team distinguishes itself from competitors by encouraging you to pick up the phone and give us a call. We know your problems can be resolved more efficiently by talking directly to you. dotCMS support calls receive the highest priority to our top team of engineers. Enterprise Edition and Open Source clients enjoy easy access to phone-based incident support. Creative innovation and “service first” support. You’ll get real-time support, from real dotCMS engineers. Enjoy the peace of mind you deserve.
Get support from full-time dotCMS engineers, and not Customer Service Reps
Choose a Support Package that fits your needs
You can change your Support Package every 3 months, as you Support needs increase or decrease.
You know your business, we know ours
Keep your staff working on your IT projects. Rely on dotCMS to answer questions about Enterprise 1.9.
| Support Packages | Tickets per month | 3-Month Engagement | 12-Month Engagement |
|---|---|---|---|
| Economy Package | 2 tickets per month | $1,800 | $6,600 |
| Standard Package | 5 tickets per month | $3,750 | $13,500 |
| Performance Package | 10 tickets per month | $6,000 | $21,000 |
| ** Unlimited Package | Unlimited | $24,000 | N/A |
*Monthly allocations of support tickets expire in 30 days from date of purchase.
**Unlimited will support no more than 5 designated points-of-contact.
Let our support engineers get you back on track.
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